Refund policy

Effective date: September 16, 2026

Your happiness with Lumè matters to us — that's why every order is covered by our 30-Day Money-Back Guarantee.

30-day guarantee

If you're not satisfied with your Lumè for any reason, contact us within 30 days of delivery and we'll offer a replacement or a full refund.

Damaged or incorrect items

If your order arrives damaged, defective, or different from what you ordered, contact us within 14 days of delivery with a photo of the item — we'll send a replacement or refund at no extra cost to you.

How to request a refund or return

Reach out through our Contact page with your order number and a short description. We aim to respond within 2 business days with next steps.

Refund processing

Once your return is received and inspected (if applicable), approved refunds are issued to your original payment method within 5–10 business days.

Accidental duplicate charges

If you were charged twice by mistake, contact us and we will refund the duplicate charge in full.